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SHIPPING & RETURNS POLICY
How much does shipping cost?
shipping is $10 flat rate in the continental United States.
When will my order arrive?
All Domestic Orders are shipped via UPS Ground. We do not offer expedited shipping at this time. Please allow up to 4 business days for order processing/payment verification, and an additional 7-10 business days for delivery. Orders can be Tracked via UPS My Choice.
Can I contact you directly with any questions?
All general inquires may be sent to : CustomerService@RoyaltyByKieu.com
I do not live in the US, can I order online?
We are Currently not shipping internationally at this time.
Why do my billing and shipping address have to match?
As an additional step to prevent fraud we require that your billing and shipping information be the same.
When are particular items released?
Release dates and company updates are pushed through our various social media channels. Subscribe to any of our social media channels to stay up to date on seasonal, limited and quickstrike releases:
• Instagram: @RoyaltyByKieu
• Twitter: @RoyaltyByKieu
How can I return an item purchased through the Online Shop?
We regret to inform you that we are unable to accept or approve items for return. As per our site’s Terms & Conditions, it is indicated prior to purchase that all sales are final.
I’d like to exchange an item from my order, how can I do that?
If all tags are in tact (still attached to the item) and the item is still in it’s original packaging, we will gladly assist in reviewing your order for exchange. We require that photos be sent in so that we may properly review these items in question. Email to CustomerService@RoyaltyByKieu.com
Do you re-stock your inventory?
Due to the limited nature of each collection, restocks may not be available for certain items. Limited releases will not be re-stocked once sold out.